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Athleta - Terrible customer service at Burlingame store

Terrible customer service, no clear line to get helped. I waited for someone to be helped and they turned to help someone else while I have been waiting.
3.5
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1192548
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I ordered an item and paid an extra $7 dollars for shipping. When I didn't receive the item 9 days later, I called and was told that shipping meant that UPS delivered the item to USPS. The item was hung up in this transfer and I never received it. Customer service...
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1.0
I didn't like
  • Delivery
  • Customer service
#1139171
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went to Athleta store in Tulsa and purchased two pairs of shorts. One pair had to be shipped to me due to the store didn't have my size. My order arrived today and it was a sports bra. The invoice said shorts but bra was shipped. I called customer service to report the...
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1.0
#1065311
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Ordered a bikini online. Description said it was a full bikini. It was only the top. I emailed customer service and they denied their description was inaccurate and misleading. Made it seem like I didn't know how to read a product description. I returned the top since...
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#1060511
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I walked in the athleta store at Old Orchard for the first time to take a closer look at some leggings I liked on the window display. I walked in and a few minutes passed. I was thinking of trying the pants on and then I realized nobody greeted me. I went to the back...
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2.5
#1058996
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Athleta - Used running capris!

My sister just received a used pair of pants from #Athleta. Customer service was unapologetic and wanted her to pay for a new pair of pants and return the used pants to a store. Why the heck would they even want the used pair back? To try to sell them a third time? Outrageous! Athleta has blocked customers from posting on their Facebook page or tagging on twitter.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1052673
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Athleta - Shipping

I ordered over $75 in oder to get 2 to 3 day shipping but it has taken already over 5 days and still not here. I think it is false advertisement in order for them to get you to buy more. I have learned my lesson on this false advertisement . It will be a long while before I will ever buy anything from them. Don't trust them. I needed the purchases for my niece's birthday .
#1040440
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I just received another completely wrong, random product not even close to what I ordered, and now have to go through the whole freakin', painful process of returning, processing and HOPING they send the right stuff. This sight is aptly named, b/c I am pissed off. This...
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2.5
I didn't like
  • See my complaint
#1002570
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Athleta Online Order Review

I ordered an item on November 25, 2016. I was billed for it on December 2 and it arrived on the 6th. I returned it two days later and the return has still not been processed. It is Dec. 27. This seems like an excessive amount of time to have to wait for a refund. If this is typical Athleta should be upfront about their refund processing delays.
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#980405
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Contact Athleta

Mailing Address:
Athleta Customer Service
5900 North Meadows Drive
Grove City, OH 43123
Phone:
(877) 328-4538
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Athleta Products and Services

I ordered something on Nov 30, and as of Dec 13th, it still hadn't shipped. I was told that this is common at this time of year, yet I ordered at least 5 other things from other companies on Nov 30, and they all arrived by Dec 8th at the latest. It was also difficult...
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#972336
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