I shopped in Scottsdale yesterday. I went in to exchange a size in pants, the handheld "ipod" wouldn't let the clerk finish the transaction, and she had to use a paper clip several times to try to reset it. I also wanted to use a 35 dollar "rewards" but the computer...Read more
- Check out
I didn't like
- Check out procedure
Worst customer service at athleta
I ordered a few items at athleta online. Never received the item. Called customer service, spoke to the rep. She was unprofessional and rude. At one point I expressed to her that I was very upset and she started bursting out laughing. Anyways ended up closing my credit card account with the company because after the convo due to their lack of service.
Athleta - They mess up, you get inconvenienced
Athleta sent me the wrong item so i email them to resolve this. They want me to now call them and return the wrong item. Seems like i have to do a lot of work for their mess up. Athleta is too expensive to make their customers go out of the way for something they messed up on
Terrible customer service, no clear line to get helped. I waited for someone to be helped and they turned to help someone else while I have been waiting.Read more
I ordered an item and paid an extra $7 dollars for shipping. When I didn't receive the item 9 days later, I called and was told that shipping meant that UPS delivered the item to USPS. The item was hung up in this transfer and I never received it. Customer service...Read more
I didn't like
- Customer service
went to Athleta store in Tulsa and purchased two pairs of shorts. One pair had to be shipped to me due to the store didn't have my size. My order arrived today and it was a sports bra. The invoice said shorts but bra was shipped. I called customer service to report the...Read more
Ordered a bikini online. Description said it was a full bikini. It was only the top. I emailed customer service and they denied their description was inaccurate and misleading. Made it seem like I didn't know how to read a product description. I returned the top since...Read more
I walked in the athleta store at Old Orchard for the first time to take a closer look at some leggings I liked on the window display. I walked in and a few minutes passed. I was thinking of trying the pants on and then I realized nobody greeted me. I went to the back...Read more
Athleta - Used running capris!
My sister just received a used pair of pants from #Athleta. Customer service was unapologetic and wanted her to pay for a new pair of pants and return the used pants to a store. Why the heck would they even want the used pair back? To try to sell them a third time? Outrageous! Athleta has blocked customers from posting on their Facebook page or tagging on twitter.
Athleta - Shipping
I ordered over $75 in oder to get 2 to 3 day shipping but it has taken already over 5 days and still not here. I think it is false advertisement in order for them to get you to buy more. I have learned my lesson on this false advertisement . It will be a long while before I will ever buy anything from them. Don't trust them. I needed the purchases for my niece's birthday .
Do you have something to say about Athleta? What happened? What can we help you with?