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I ordered something on Nov 30, and as of Dec 13th, it still hadn't shipped. I was told that this is common at this time of year, yet I ordered at least 5 other things from other companies on Nov 30, and they all arrived by Dec 8th at the latest.

It was also difficult to connect with an actual person. I tried sending an email inquiry, and received no response. When I called, the prompts to reach an operator were unclear, and once I found it, I was on hold for 25 minutes.

Beware - this company doesn't seem the picture of efficiency. They've got nice stuff, but I wouldn't purchase directly through them again.

Reason of review: Order processing issue.

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