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I got a pair of $98 pants from Athleta. I decided i didn't live them, but i was pregnant and decided to wait until I could try on clothes true to size again before I returned them.

I looked online and called the store to find out how long I really had(like could I wait 9 months?) or if I needed a receipt, etc. Both online and in the store I was assured I could bring them back anytime and exchange. No where in their return policy that I can find does it say you need a receipt to get full purchase price if the item "happens to go on sale" during that time. When I went into the store today to exchange them for something I could wear, I was met with a grumpy sales associate telling me I could only get $40 for them because they went on sale.

They are new- with tags! I was told "any reason. Anytime."- not " Any reason. Any time.

But keep your receipt because if it 'happens to go on sale' you are screwed." Thanks a lot Athleta.

You can pretend to be a high scale store like Nordstrom, but your policies and customer service tell otherwise, even if you do sell expensive clothes.

Monetary Loss: $58.

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Guest

they refused to return my item and they forced me to use a card for my purchase.

Guest

Anyone with a problem regarding Athleta return policy, is obviously expecting unrealistic outcomes. Athleta, is by far, one of the easiest retailors to deal with.

FYI, if ever you have a questionable purchase from anywhere, why wouldn't you keep receipt? So easy as they can be stored in email.

Guest

You do know that athleta is for profit, right?

Guest

It actually states in the receipt what the policy is. They were correct.

I always read my receipts before returning anything. It saves more time than to look up a phone number and call.

Guest

Well, if you don't have a receipt, they have no way of knowing what price you actually paid for the product. That's a very very very common practice in retail for every store.

Guest

Update: I found someone great in customer service who was able to help me figure this out. Kudos to Donna for be caring and helpful. I will shop at Athleta again because of her.

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