Contact Athleta Customer Service
Athleta Phone Numbers and Emails
Toll-Free Number:
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(866) 450-4468Gap Silver
Customer Service:
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(855) 327-4359Athleta Credit Card
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(877) 328-4538Athleta, inside the U.S
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(614) 744-3913Outside the US
Athleta Emails:
How to Contact Athleta Customer Service?
Most Popular Number:
| Total calls: 1 307 | Issues resolved: 16 | Last call: Mar 16, 2025 |
Athleta Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Athleta Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Athleta is 8773284538. 42% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 100% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Athleta may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Athleta Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Athleta is 8773284538. 42% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 100% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Athleta may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.
People call Athleta mainly because of return/ replace, request for information, shipping and delivery.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Athleta is custserv@gap.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Athleta Website:
Athleta Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
2 Folsom Street
San Francisco,
California 94105
Athleta Customer Service Reviews
Terrible exchange policy and customer service experience. I bought my SO a gift from Athleta from the wrong size and she needed to return it.
First off they required her to call to initiate an exchange, which theres no justification. When she did they refused to exchange it because it had been more than 30 days since my purchase. I could *possibly* understand not refunding a gift after 30 days even though thats a bad policy and outside modern standards. But not exchanging an unused product for a size that fits?
What exactly do they expect her to do?
Worst customer service experience I can remember. Well never buy another Athleta product again.
How Good is Athleta's Customer Service?
Summary of Athleta Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Athleta?
Shipping and Delivery Question:
- “Wrong size”
- “Missing item”
- “Didn't receive order”
Return/ Replace Question:
- “Returned items 12/30/25 still no credit”
- “Exchange”
- “Return”
Request for Information Question:
- “Question about product”
- “Check on credit card balance”
- “To talk about an order I want to place!!”
Payments and Charges Question:
- “I thought my coupons said I have till March 14 and it said February 14 and the stores will not take it. I was wondering if there was anything I could do? It’s the card member exclusive.”
- “Billing question”
- “Charged card but no order”
Cards Question:
- “Loss my Credit Card”
- “Gift card not received”
- “Waiting for reissued card”
Product/ Service Question:
- “I can't access the webdite”
- “Helpwith diffective product”
- “Bad quality item”
Account Question:
- “Subscription.”
- “Want to order bag but don't know my rewards id”
- “Can't change user name to get in account”
Activation/ Cancellation Question:
- “Cancel order”
- Item cancel w no refund issued
- “Cancel an order”
Refund Question:
- “Refund”
- “I didn’t receive my coat. Sn was told Ive already received a refund for it which isn't true”
- “Don't see any of my refunds or my recent order.”
Staff Question:
- “Service outage”
- “Received a different item from what I ordered. Called customer service about a return and to re-purchase the original item.”
- “Customer service”
Website/ Application Question:
- “Problem with site”
- “Website complaint”
- “Ordering difficulties on your site AND app”
Employment Question:
- “Employee needs w2”
Other Question:
- “Sensor on pants”
- “Very unhappy customer”
- “Compaint”
Compare Athleta Customer Service To
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