292 views
0 comments

I ordered 2 items from Athleta, i used a promo code to get free 3 day shipping. They said both were in stock, i redeemed banana republic cc rewards worth $15.

Two days later got an email saying my order was cancelled. I called customer service and they said my order was in fact in stock but coming from a store so my whole order would have to be reordered but this time i would pay almost $30 more losing my rewards and shipping. She then said "as a courtesy" they would give me 10% off my order. She was very rude and kept talking over me.

I said i was very unhappy with my experience and the customer service and I didnt want to reorder. I really wanted those items but refuse to pay more for the same items just because its coming from a store. They promised me 3 day shipping then cancel the order without an explanation instead of just notifying me that it wont be shipped in 3 days. Why cancel the whole thing then start over and take my cc rewards and free shipping in the process?

Then you give me an attitude? How is that good customer service.

Sorry athleta, I'm all set.

Reason of review: Order processing issue.

Location: Providence, Rhode Island

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Athleta Reviews

  1. 67 reviews
  2. 35 reviews
  3. 32 reviews
  4. 29 reviews
  5. 24 reviews
Athleta reviews