Resolved
kelkal

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No answer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Athleta - No answer
Updated by user Oct 06, 2021

Company fixed the issue and I have been provided with product replacement. Immediate concern when I reached a real person -- she immediately initiated sending a new product overnight with materials to return damaged one. Didn't cost me anything --- and she apologized profusely and sincerely..

Original review Sep 13, 2021
Damaged order big black mark on headband I tried to get it off but it is stained and will only smudges
View full review
Loss:
$12
Pros:
  • Great design and fit
  • Awesome design and comfortable clothing
  • Good merch
Cons:
  • Terrible customer services

Preferred solution: Deliver product or service ordered

User's recommendation: Customer service sucks — no human being to talk to!

Nicole P Iqm
map-marker Weston, Massachusetts

Your initial phone options were too narrow. I needed to speak to a person as I had more than one question. I finally just chose an option and hopes it would get me to a representative.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The rep was pleasant, but robotic, repeating the same script. I think Im getting a partial refund for my broken zipper which will go to the card I used when I originally ordered my vest. Fingers crossed!
View full review

User's recommendation: Interesting products.

Kash Rfi
map-marker Grove City, Pennsylvania

Order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The fact I have to fill this out just to talk to someone in customer service is a bunch of bologna that is so un-necessary & a waste of my time!
View full review

User's recommendation: Pray you don’t have issues

Michelle D Kpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst costumer service I’ve ever experienced!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I will NEVER shop here again. Im cleaning out my daughters closet of this brand and throwing away.

I dont even want to donate it because no one should support this brand.

I placed an order on 12/6 for a Christmas gift. I received ZERO communication from the company letting me know the item was on back order (it was available when I purchased). Now, a full month later, they tell me it is estimated to be another five weeks before I might have it.

The least they could have done was offer a 1% off coupon or $1 as an apology. But no, they didnt offer anything for my trouble.

So, goodbye Athleta and all of your family of brands.

This mom of four will never cloth my children in your clothes or shop in your stores. And I assure you I will tell everyone I know how rude the customer service rep was!!!

View full review

Preferred solution: Let the company propose a solution

User's recommendation: No way, run!!!

Resolved
Janis S Clj

Resolved: I am trying to call Athleta to discuss an item and they do not provide a phone number from their online site.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 06, 2022

Company fixed the issue and I have been provided with full refund.

Updated by user Jan 06, 2022

Problem resolved

Updated by user Jan 06, 2022

No resolution

Original review Jan 06, 2022
They do not provide a phone number online like most other companies. I want to TALK to a person about an item. I will never order from Athleta again.
View full review
Pros:
  • No pros im done with athleta
Cons:
  • Return policy

Preferred solution: Full refund

User's recommendation: Don’t buy.

Anonymous
map-marker Naperville, Illinois

Athlete Inappropriate Conduct

Hey! I went to the Georgetown Athleta location to buy the xxs keys hot pink zip up and your employee Kathy referred to me as the brown girl to my face (I am indian). I was extremely disappointed and uncomfortable so I did not buy this and honestly could probably escalate this beyond this customer service. I would love to talk to someone about this. Im sure shes a kind woman so I dont need her fired (please dont!) but you probably should talk to her.
View full review
Anonymous
map-marker Sandy, Utah

Unhappy with return policy

I bought a pair of Brooklyn joggers last summer and only wore them a few times, but they pilled alot on the legs. I wanted to exchage them, but sales person told me they can't do anything after 60 days, and they were insisting those pants dont pill ever and didnt even want to see mine. The sales girls were very rude! Why don't you stand by your product??
View full review

User's recommendation: Don't shop there

Kathy H Hsv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Correction of shipped to wrong address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Athleta - Correction of shipped to wrong address
Somehow my order got shipped to my granddaughters old address at 7412 Abby Marle Dr. W., Lafayette, IN, 47906. Ive ordered other things from Athleta and never had that shipping address show up so I wasnt looking for it. I got a notification today that my order was delivered.Your system says its due to be delivered the 16th and nothing can be done until then and Illl have to call back again! There must be a better way since I have the notification its been delivered
View full review
Loss:
$95
Cons:
  • Delivery

Preferred solution: Deliver product or service ordered

Andrea B Lut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What happened to Athleta?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered a pair of trekki joggers and the first issue was that it took 3 months to get them. Fine-we are in a pandemic and there are supply issues, so I get it.

But when they arrived they were literally 4 inches longer than my first pair of the exact same pants (weird, but not too bad since Im tall and it just meant they werent capri length). They also changed the fabric of the bottom cuffit was a pretty significant style change and I definitely preferred the old cuff material. But the final straw was how much looser the legs were. Probably and inch bigger in each thigh, which was the actual deal breaker for me.

So I took them to the store to return them. Mind you, I ordered them in September 2021 and after multiple emails notifying me they were backordered, I finally received them on November 30 (over three months later!). I waited for the weekend to return themso 4 days after I got them, I returned them. This is where things went sideways.

They said because I bought them so long ago, they could no longer be returned! I showed them the email which included my order date and the ship date, as well as the date I picked them up from the UPS store. The manager acted like she was doing me a favor giving me my money back and she said she was only doing it because I was a longtime customer. Wtf?

If I wasnt a long time customer and I patiently waited THREE months for my order to even ship, and the pants dont fit, I would have to eat it?!? No thanks, Athleta. You guys have gone down the toilet.

Good riddance. Hello Lulu and Title 9.

View full review
Pros:
  • Average to good quality merchandise
Cons:
  • Lousy customer service
  • Change of style and sizing without warning
  • Return policy

Preferred solution: An explanation for the policy that won’t allow a return just because Athleta took too long to ship it after the purchase date. What if the item was lost in transit? Would I also be penalized for that? What happened to Athleta’s customer service?

User's recommendation: Don’t buy (or cancel) any backordered items from Athleta

Claudine S Xuc
map-marker Shrewsbury, New Jersey

Awful customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried to return/exchange a gift one week after receiving the gift The sweater is a very popular item that was still in season. The staff told me that since the gift buyer purchased the gift 60 days prior (I gave a telephone number) there was nothing that thhey could do. I could not exchange nor return it. This is horrible customer service and I do not think I will shop at athleta again for myself or for a gift. I am a long standing customer and has just purchased two of the same sweaters on line Bc they did not have my size in the store. I am absolutely disgusted about this. And just might return the two I just ordered. Awful customer service.
View full review
Loss:
$100
Pros:
  • Good clothing options
Cons:
  • Terrible customer service

Preferred solution: Let the company propose a solution

User's recommendation: Do not shop at Athelstan

WC S Pmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Who knew getting a simple receipt would be so complicated.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trying to return an item, don't have access to the method of payment, and can see the order online, but what I can't get is a copy of the receipt. Somehow they have this beautiful website that can't be printed off and they can't provide a basic gift receipt after they sent the wrong sized item. Your items are way too expensive and your support people way too uppity to act and behave in this manner.
View full review
Loss:
$49
Cons:
  • Arrogance and price

Preferred solution: Let the company propose a solution

Christine B Ind

Cannot contact an athlete petsom or phone to pay my bill , website sends me to a “just answer” site for 1$

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to pay my bill and I dont have a bill and need to make on time payment , the phone number does not direct you to a payment option
View full review
Cons:
  • Poor contact for customer
  • Customer service

Preferred solution: I need to make a payment !!!!!!!!!!

User's recommendation: Try to contact an actual person on phone for communication

Anonymous
map-marker Lockport, Illinois

Nothing has been resolved. I am out $107.

Stale taken off my gift and my bank credit card . I paid double! My gift card is 0$ and my bank was charged for the purchase.
View full review
Pros:
  • Good clothing options
Cons:
  • Terrible customer services

User's recommendation: Try something else

Anonymous
map-marker Asheville, North Carolina

Order not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My issue was beautifully resolved by one of your customer service representatives. My order was not delivered to my door on a specific date at a specific time as UPS had informed me. My security cameras did not show anything other than normal family activity. Your kind customer service representative gave me the opportunity to re-order and I received the order promptly in just a few days. I appreciate his quick resolution to my issue. Thank you, Terrie Groce
View full review
Anonymous
map-marker Appleton, Wisconsin

Apology

I actually called the wrong number I am by no means a pissed customer. Sorry if or that I hit the wrong phone number. I love Athleta
View full review
  • 1
  • ...
  • 8
  • 9
  • 10
  • 11
  • 12
  • ...
  • 22