Athleta
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No answer
Company fixed the issue and I have been provided with product replacement. Immediate concern when I reached a real person -- she immediately initiated sending a new product overnight with materials to return damaged one. Didn't cost me anything --- and she apologized profusely and sincerely..
- Great design and fit
- Awesome design and comfortable clothing
- Good merch
- Terrible customer services
Preferred solution: Deliver product or service ordered
User's recommendation: Customer service sucks — no human being to talk to!
Your initial phone options were too narrow. I needed to speak to a person as I had more than one question. I finally just chose an option and hopes it would get me to a representative.
User's recommendation: Interesting products.
Order
User's recommendation: Pray you don’t have issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst costumer service I’ve ever experienced!
I will NEVER shop here again. Im cleaning out my daughters closet of this brand and throwing away.
I dont even want to donate it because no one should support this brand.
I placed an order on 12/6 for a Christmas gift. I received ZERO communication from the company letting me know the item was on back order (it was available when I purchased). Now, a full month later, they tell me it is estimated to be another five weeks before I might have it.
The least they could have done was offer a 1% off coupon or $1 as an apology. But no, they didnt offer anything for my trouble.
So, goodbye Athleta and all of your family of brands.
This mom of four will never cloth my children in your clothes or shop in your stores. And I assure you I will tell everyone I know how rude the customer service rep was!!!
Preferred solution: Let the company propose a solution
User's recommendation: No way, run!!!
Resolved: I am trying to call Athleta to discuss an item and they do not provide a phone number from their online site.
Company fixed the issue and I have been provided with full refund.
Problem resolved
No resolution
- No pros im done with athleta
- Return policy
Preferred solution: Full refund
User's recommendation: Don’t buy.
Athlete Inappropriate Conduct
Unhappy with return policy
User's recommendation: Don't shop there
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCorrection of shipped to wrong address
- Delivery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhat happened to Athleta?
I ordered a pair of trekki joggers and the first issue was that it took 3 months to get them. Fine-we are in a pandemic and there are supply issues, so I get it.
But when they arrived they were literally 4 inches longer than my first pair of the exact same pants (weird, but not too bad since Im tall and it just meant they werent capri length). They also changed the fabric of the bottom cuffit was a pretty significant style change and I definitely preferred the old cuff material. But the final straw was how much looser the legs were. Probably and inch bigger in each thigh, which was the actual deal breaker for me.
So I took them to the store to return them. Mind you, I ordered them in September 2021 and after multiple emails notifying me they were backordered, I finally received them on November 30 (over three months later!). I waited for the weekend to return themso 4 days after I got them, I returned them. This is where things went sideways.
They said because I bought them so long ago, they could no longer be returned! I showed them the email which included my order date and the ship date, as well as the date I picked them up from the UPS store. The manager acted like she was doing me a favor giving me my money back and she said she was only doing it because I was a longtime customer. Wtf?
If I wasnt a long time customer and I patiently waited THREE months for my order to even ship, and the pants dont fit, I would have to eat it?!? No thanks, Athleta. You guys have gone down the toilet.
Good riddance. Hello Lulu and Title 9.
- Average to good quality merchandise
- Lousy customer service
- Change of style and sizing without warning
- Return policy
Preferred solution: An explanation for the policy that won’t allow a return just because Athleta took too long to ship it after the purchase date. What if the item was lost in transit? Would I also be penalized for that? What happened to Athleta’s customer service?
User's recommendation: Don’t buy (or cancel) any backordered items from Athleta
Awful customer service
- Good clothing options
- Terrible customer service
Preferred solution: Let the company propose a solution
User's recommendation: Do not shop at Athelstan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWho knew getting a simple receipt would be so complicated.
- Arrogance and price
Preferred solution: Let the company propose a solution
Cannot contact an athlete petsom or phone to pay my bill , website sends me to a “just answer” site for 1$
- Poor contact for customer
- Customer service
Preferred solution: I need to make a payment !!!!!!!!!!
User's recommendation: Try to contact an actual person on phone for communication
Nothing has been resolved. I am out $107.
- Good clothing options
- Terrible customer services
User's recommendation: Try something else
Order not received
Apology
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