Athleta
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Athleta Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Athleta has 2.7 star rating based on 187 customer reviews. Consumers are mostly neutral.
56% of users would likely recommend Athleta to a friend or colleague.
- Rating Distribution
Pros: Awesome design and comfortable clothing, Average to good quality merchandise, Comfortable.
Cons: Customer service, Lousy customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Athleta has 2.7 star rating based on 187 customer reviews. Consumers are mostly neutral.
56% of users would likely recommend Athleta to a friend or colleague.
- Rating Distribution
Pros: Awesome design and comfortable clothing, Average to good quality merchandise, Comfortable.
Cons: Customer service, Lousy customer service, Poor customer service.Recent recommendations regarding this business are as follows: "Do not shop online at this store. Terrible customer service.", "Purchase in the store!", "Go to lululemon", "SHOP ELSEWHERE - SCAMMY", "Don’t buy athletic gift cards".
Most users ask Athleta for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Athleta Reviews
"Order 1GW6P0T"
I ordered the Elation Flare Pant. I already have 3 Athleta pants all of them size M. The Elation M I could barely get up over my hips. They are exactly what I...
"Package never areiced"
I received notice my package had arrived. Checked the door and my Ring and no package. I waited a couple days as the message said it might still be a couple...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Package never areiced
I received notice my package had arrived. Checked the door and my Ring and no package.
I waited a couple days as the message said it might still be a couple hours to actually receive the package after having been noticed it was delivered. Still no package. Sent a complaint online. Within 1/2 hour received an email that my complaint was denied and to please go the website to continue shopping.
There was a number provided so I called that and was told it was denied theres nothing I can do. Youll have to deal with your credit card company. Terrible customer service. Still no product.
I did make a claim with my credit card company. Will never shop here again.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not shop online at this store. Terrible customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
TERRIBLE CUSTOMER SERVICE
I ordered two swimsuit tops and two bottoms and they only sent the bottoms. So zero out of the two tops I ordered arrived although it says they were all packaged together and "delivered." All you can do is submit a claim form online, so I called thinking this is an easy fix as the items obviously were not included, but nope they wanted me to pay for them and order them again but will do nothing to help me actually get the items I paid for and ordered.
Don't give them your money, would never expect scammy behavior like this from Athleta but here we are.
Package was obviously nearly empty minus the bottoms when it arrived, it clearly had almost nothing in it. Now I can't get what I ordered unless I PAY FOR IT AGAIN, and their only solution was to give me %15 off my next order, as if I'd want to give them more money when they don't even deliver what I ordered and will do nothing to get me the items I bought and paid for.
- Used to be decent quality stuff
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: SHOP ELSEWHERE - SCAMMY
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Baldwinsville, New York
Never got my package
Scituate, Massachusetts
Good luck trying to pay your bill
1. Prompter- continually rotates- go no where.
2.
No monthly bill so who knows what you owe
3. Website to go to to actually pay the bill. That took about 45 minutes to find.
4. Customer service- Nice lady but I had to have her repeat everything twice as her accent was too strong.
Probably why she sent this link. I got frustrated as Im at work and I thought I could pay a billl in ten minutes and it took over an hours d several attempts to actually do it.
6. Hey athleta- maybe let us know youre changing all the billing process.
Maybe have a clear Google lead to billings-set up online so people know where to go to pay a bill. Thats it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Resolved: Poor interaction when trying to redeem gift card
Company fixed the issue and I have been provided with apology. They accepted my gift card for merchandise- no apology or offers
I did not have a plastic gift card. I left the merchandise and then call customer service Athleta and had it explained to me what it was exactly that they needed. A lot of contacts and Internet work. We were finally able to get the numbers that the store wanted.
Im going to return to the store and hopefully they will accept what I now have.
Their attitude was not at all customer oriented and really the online people also were not customer oriented but did help more than the store people. I do not understand why you need two sets of people to issue a credit card and why you cant be given just one set of numbers when the information is sent you
User's recommendation: Don’t buy athletic gift cards
Not receiving Merchandise
- Awesome design and comfortable clothing
- Poor delivery and customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Purchase in the store!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fargo, North Dakota
Resolved: Athlete card
- No card received
- Never shop there again
Preferred solution: Full refund
Refund
Preferred solution: Price reduction
Waukee, Iowa
They keep ripping
User's recommendation: Go to lululemon
Blue Island, Illinois
Lost package and useless customer service
User's recommendation: shop anywhere but there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I received an email gift card and can't pull it up
Preferred solution: Deliver product or service ordered
Lakewood Township, New Jersey
Order 1GW6P0T
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reno, Nevada
Unhappy with store experience
Preferred solution: Full refund
User's recommendation: Make sure ur dressed and appearance is to ther standards maybe go in ther with a Lois Vuitton purse ur experience will be different for sure
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Athleta Visit and Experience
Hello, I am a long time fan of the brand. I have CC for GAP and banana and I have never tried athleta.
I usually purchase Lululemon. I went into the store yesterday and fell in love. I was told it wasnt like Gap and they dont do promotions or anything for new members so when I purchased and they didnt have my size I placed 3 orders online with an hour of eachother with my member free shipping. I then found out there was 20 percent off for new customers.
I tried to reach customer service right away to cancel and redo my orders but could not reach anyone that could help me. I asked for a manager and manager called me then disconnected me and never called me back. I reached another manager and she said was too late to cancel. And she could only do 20 percent on the one order.
She would not honor the one time combination for a first time customer who is loyal to the brand. It was a horrible customer service experience.
I was almost ready to make the jump from Lulu but not with how I was treated. I spent over 600 dollars yesterday and deserved better service.
Orders
order #1FMS3D3
order #1FMQ4FN
order #1FMPR3C
Receipt number in store
078216****642023****3110
I had a similar frustration with customer service
Nobody takes my call
Preferred solution: AN ANSWER
Ordering too complicated
Preferred solution: Help with order over the phone rather than online
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If you google, athlete payment, if is the first entry that comes up to pay bill. There should be a 1-866 number on back of card to pay by phone.
If not after third entry after googling, athlete payment, it is the first question under “people also ask”. Hit right drop down and phone number comes up.